LIVIA Services & Support
Accounting support, billing statements, collections and technology help desk
LIVIA Offerings Support Revenue Enhancement & Cost Control
The broader spectrum of LIVIA specialized services include a number of offerings
that allow Legal Professionals and their staff to spend more time practicing law
and generating revenue. Why should the Lawyers and their staff have to perform non-legal
and principally administrative tasks, when a specialist can do it better and more
economically? LIVIA services and support include:
LIVIA Practice Support
LIVIA can organize files and related materials, manage document versions (including
check-in and check-out), and assemble document and exhibit packages; based on the
request of Legal Professionals and their staff.
This allows all Clients have on-call assistance to perform more sophisticated tasks
that arise in the day-to-day practice of law.
LIVIA Accounting and Billing Statement Support
LIVIA is available to provide accounting support as well as specific services in
the assembly and formatting of client billing statements based on time and expense
entries in the LIVA Portal, or other time and expense systems. It can administer
- under the direction of the Legal Professional - any editing and other steps in
the billing statement process necessary for delivery to clients. This fully addresses
the need to have ongoing or periodic assistance in accounting activities and the
assembly, formatting and finalization of tailored billing statements to clients,
based on the LIVIA Portal time and expense entries, or other entries as directed
by the Legal Professional.
LIVIA Collections
LIVIA can assist the Legal Professional and law firms in the collection process.
LIVIA has trained collection professionals who can structure the collection process
and their activities to meet the specific requirements of the LIVIA Client; as well
as to meet jurisdictional and related standards for collection practices.
LIVIA VOIP, On-Line Meeting, and Audio/Video Conference Support
LIVIA is available to select and install an appropriate VOIP service to reduce telephone
costs. LIVIA can assist in the use of such services and others - such as Go-to-Meeting.com,
or Webex.com - to schedule and conduct on-line meetings using documents and exhibits.
LIVIA can also provide the ability to set-up, confirm attendance and transcribe
as necessary audio and videoconferences. This addresses the Legal Professional’s
need to have access to inexpensive, supervised and fully supported VOIP, on-line
meeting and audio/video conference services. These activities, particularly in event
scheduling and follow-up, take valuable time away from the daily practice of law.
LIVIA Help Desk
Included in LIVIA services is a LIVIA 24/7 Help Desk that provides telephone and
on-line assistance to Legal Professionals in the general automation of their practice
and firm. This includes addressing technology issues that require advice on hardware
and software, non-LIVIA software installation and integration, and contacting and
monitoring service representatives of computer manufacturers, software manufacturers,
and other service suppliers (such as telecoms regarding broadband connectivity)
when there are service or warranty issues. This allows all Clients to have a serious
level of technology expertise to determine automation requirements, and then acquire
and/or upgrade hardware and software to meet the requirements; as well as the time
and effort to “get things fixed” when hardware, software or other contracted
services don’t work properly.