LIVIA Service
Service is at LIVIA's Core
LIVIA’s business is SERVICE; not merely software provisioning. LIVIA is a
combination of highly qualified professionals, state of the art technology and multi-party
collaboration tools.
Comprehensive LIVIA Service Integration
Software and Service - Only as Strong as the Weakest Link.
Typically, Legal Professionals, law firms and corporations must contract with a
number of entities to obtain the necessary array of software and services, and often
need to retain external IT specialists. Software selection and implementation is
a difficult and time-consuming process, and software must be constantly upgraded.
The aggregation of software and service providers is often only as strong as the
weakest link.
Client Portal & Workspace
A sophisticated and effective client portal and workspace – arguably the most
important tool in managing client communications – is often unavailable, unless
there is a full-scale and firm-wide workspace and extranet implementation.
Best Practices and State of the Art
By contrast - LIVIA has
been built from the ground up to provide an easy point of entry for all requisite
capabilities, tools and resources for the Legal Professional. LIVIA is a comprehensive
and best practices platform.
What is the LIVIA Model?
Little Up-Front Cost & Scalable
There is little up-front cost to the Legal Professional, and LIVIA provides by-the-month
services that are affordable. Services are scaled in accordance with the needs of
the individual lawyer, a particular firm department or office, or the firm as a
whole.
Operational Control of LIVIA Staff by Legal Professional
LIVIA clients maintain full operational control of their LIVIA dedicated staff,
product output, and process management; and LIVIA provides the necessary professional
support and infrastructure required at the level selected by the LIVIA client.
Easy Entry & Exit
LIVIA makes it easy to get up and running, without a locked-in contract. If the
LIVIA client no longer wants the service, it can be cancelled on sixty (60) days
written notice. Data will be returned. Subscription packages start in the low hundreds
of dollars a month. Examples of packages for small firms include:
LIVIA Base Package #1
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LIVIA Base Package #2
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LIVIA Base Package #3
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- Help Desk
- 1 attorney login ID
- 20 client login ID’s
- 5 hours of support services
per month
- Ability to access additional
services packages – 20, 40 or more hours per month
- Access to other LIVIA services
– Web Site design, construction and maintenance, billing, accounting, practice
intelligence
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- Help Desk
- 1 attorney login ID
- 1 staff login ID
- 50 client login ID’s
- 5 hours of support services
per week; 20 hours per month
- Ability to access additional
services packages – more hours per month, dedicated support
- Access to other LIVIA services
– Web Site design, construction and maintenance, billing, accounting, practice
intelligence
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- Help Desk
- 1 attorney login ID
- 2 staff login ID’s
- 100 client login ID’s
- 10 hours of support services
per week; 40 hours per month
- Ability to access additional
services packages – more hours per month, dedicated support
- Access to other LIVIA services
– Web Site design, construction and maintenance, billing, accounting, practice
intelligence
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